Refund Policy

We want you to be confident ordering from Site Ready Supplies. If something isn't right, here's how returns and refunds work.

1. Return Eligibility

Returns are accepted within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. Sample boxes and clearance or final-sale items are not eligible for return unless defective.

2. How to Start a Return

Email info@sitereadysupplies.com with your order number and the reason for return. We'll confirm eligibility and send you return instructions. Please don't send items back before receiving return confirmation.

3. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging so we can resolve it quickly with a replacement or refund.

4. Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method; processing times depend on your bank or payment provider and can take several business days to appear.

5. Return Shipping

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. For large or freight-shipped panel orders, contact us first so we can arrange the best return method.